Warranty
ActivFlo water conditioners by RBM are backed by a comprehensive 15-year guarantee. Our catalytic technology is scientifically proven and used across the industry, and we stand behind the quality of our products.
If you have an issue with your ActivFlo unit, please complete the form below. We'll review your claim and get back to you. ActivFlo is proudly made using quality engineering and sustainably-sourced materials. As an Australian distributor, RBM Systems is committed to providing excellent customer support and product quality.
Report a Warranty Issue
Terms and Conditions
ActivFlo guarantees the product to be free from defects in materials and workmanship at the date of purchase. If the product is determined to be defective at the date of original purchase due to improper materials or workmanship and you notify us within 15 years of the date of purchase, ActivFlo (at its discretion) will, without charge for labour or parts, repair and/or replace the product or its defective parts subject to the terms and limitations below. ActivFlo may replace defective product or parts with new or refurbished product or parts.
Guarantee services will be provided only if the original invoice or sales receipt (showing the date of purchase and supplier's name) is presented with the defective product within the 15-year guarantee period. Free-of-charge service may be refused if this information is not available. The guarantee will not apply if the product has not been installed correctly.
This guarantee does not cover:
- Periodic maintenance or parts replacement due to wear and tear
- Damage or defects caused by misuse in operation
- Installation or use of the product inconsistent with good working practice
- Failure to maintain the product in accordance with instructions
- Repair or attempted repair by persons who are not qualified
- Neglect
This guarantee does not affect your rights under the Australian Consumer Law or any other rights or remedies you may have under law.